Hibbett Sports

This message is for Mr.Michael Longon To Mr Longon My name is Kimberly Cobbs I'm emailing You on or about September 7, 2023 I order thre pairs of shoes at one in which I received two of the three. On September 21 2023, it was stated that they were delivered but I have yet to receive them.

I call customer service put in a claim and it was denied because last year hibbett stated that due to the same situation they were not able to return my order nor my money back. I am a valued customer as well as a grandmother who's taking care of her grandson to whom was looking forward to having those tennis shoes Michael Jordan retro5 he was very disappointed when he found out that the shoes were never delivered nor will they replace them or give me a refund.

My grandson work really to earn those shoes. So I'm emailing You to see if you can help me with this matter.

Thank You

Kimberly Cobbs

lashawn25cobbs@***.com

Good evening, I visited one of your stores in Dayton, OH. I was talked to really rude by one of your managers there.

It was a sale sign up and the manager read to sign and explained that the items ending in .95 was an additional 50% off. Then upon ringing up my items he did not give me the 50% off. After stating that the pants should be rung at that discount price. He then said I dont make the prices.

I said you have to follow the sign and he said we dont have to follow the sign. I will not follow that price for either buy it or leave, it doesnt matter to me.so I walked out then decided to buy the pants in thought of returning when the General Manager was there.

Then I was told to contact you all. Thank you for your time.

I ordered a pair of shoes online for same day pickup at 11:00 that day I did not go and pick them up till about 4:30 that evening when I got there they still did not have my order ready not only on top of that when they went to get the shoes that I ordered they had one was a size 10 and one was a size 9 both of those shoes were in one box that was the only pair they had left so then they was going to tell me that they were going to refund my money in this and that and that I was going to have to pay more for the tennis shoes than what I did online what did I end up having to do I ended up paying more for another pair of shoes that I didn't even want but I had to settle for it they did not try to offer me nothing they did not try to make it a better deal they did not try to do anything to fix their mess up they just insisted on what they were going to do and what I was going to have to accept

Yes I have been shopping for shoes online for about an hour and a half and when I come across Hibbets I saw where they had a good deal going so I saw the pair of shoes that I wanted the KDs tray fives and they had them for not only were they cheaper but they were extremely cheaper they had them for $51 and some change they said that they had the pair of shoes in the store for pickup that same day I made the order about 11:00 that evening I went to pick him up about 4:00 when I got there Not only was my order not ready but when they finally found the shoes they were two different sizes then there was no manager on site and then they subjected that all they could do was put the money back on my card and not even try to make it right I still bought a pair of shoes but I was charged more than what I was supposed to the KDs they were $51 on the website inside the store they were $95 at this Hibbett Sports in Camden Arkansas they have everything extremely overpriced and I did not feel valued as a customer as they told me what I had to accept from them and they were not willing to make anything right so thank you and I will be continuing not to shop at your store until this is resolved I think I should be refunded for the shoes and maybe a gift card

Hello can you help me with this issue. I won a raffle yesterday at the forestdale store, but when i went to get my shoes they first said they didnt get any raffles so i let them see my raffle then that said they cant pull up the winners list so its nothing they can do so i call customer care and they went as far as to emailing them the winners list so i went back up their and they acted as if I wasnt standing there at this point i was upset so i started to tell them that I dont believe them and if their job is worth some jordan so be it.

They have the worst attitude probably because i call them out on it,so after that they refuse to help me so i call customer care a 2nd time and this time they emailed the district manager about the issue and said it will be 24 to 48 hours before I get a response. I didnt want to go social with this but i did because customers care wasnt enough and the disrespect I received from the staff was unacceptable I am a loyal customer. I wont stop until these women are terminated. I went home and was able to purchase the shoes online which i didnt feel right about but my son wanted them.

This a serious matter and I will not give up!

here are pictures of the unstable people that your company hired and proof of them contacting me after i created a post about my experience on facebook. Im now convinced that they sold my shoe to their friend instead of me and at this point the shoes are no longer the issue they are.I will not be satisfied until they are terminated.

I purchase some shoes for my husband. Made the transaction on Sunday afternoon with the actual store manager Amanda Jordan, who told me that I may pick them up on Wednesday afternoon.

I arrived at the store around 6:30pm, after having driven 1 hour away from Tallahassee Florida.

The associate in the store Cameron called Amanda(store manager) for assistance with this matter.

Amandas response was to possibly have me return tomorrow because a full refund neither the shoes could be released to me.

Although I paid for the shoes in full at the point of ordering them. This is unacceptable behavior, and it is not going to work for me. This was very unprofessional.

Please tell me how your company plans to remedy this matter.

I expect a response back with an update that will def under no circumstances refund me in full. Livid is not the word I would choose.

Super Pissed off