Anonymous

Ordering online

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My first order online with that company , will never order from them again. Rubbish company and bad customer service.
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Reason of review:
Order processing issue
Anonymous

Returning a gift

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I tried to return a gift that was sent to us from Hibbetts.com. We don't have a store in the area and apparently they are unable to return the item without notifying the gift giver as well as CREDITING back the amount to the gift giver's credit card. They cannot issue a store credit/gift card. I wanted to exchange the item for something else.

Now I am stuck with an item I cannot use.

DO NOT SHOP HERE ... bad customer service/ return policy. They quote

"they make returns easy" on their packing slip. Apparently, so easy because they don't happen. How can a business have an online presence without dealing with online ordering scenarios?

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Cons:
  • Lack of policy of gift returns
Reason of review:
Poor customer service

Preferred solution: Allow me to return the item for store credit without notifying the gift giver.

Nate A Rpd

Never had a problem it is always perfect

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I order cleats I got them few days later they were nice in good condition they fit I love hibbett I get everything from there.
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Reason of review:
Good quality
Anonymous
map-marker Hillsboro, Ohio

A horrible one

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Worst and saddest online experience I've ever had I ordered these red shoes my son just had to have after failing twice at getting them through these drawings I had given up. A friend of mine had suggested this store and I thought to give it a try.

So to my surprise I was able to order the shoes and was estatic that my son would be getting them. A week or so goes by and by this time I'm nervous cause Xmas is in a few days I hadn't heard anything about the shoes. I called hibbets and the recording says delivered??????? Where and when I went bizzurk they claim to had delivered the shoes on my front porch which we live in town homes and my porch is in the wide open...

first off why would you deliver a package at Xmas time to a porch and it's not that of a private home????

Second where is the signature??? I called they stated someone would get back with me in 24 hrs 4 days later I still hear nothing I called again a refund is supposed to be issued 3 days later still nothing I work extremely to hard to just give money away I am beyon upset and would like to know the next step I believe I shall call the bank and dispute it for fraud idk Oh and I also wrote a review and they told me it wasn't allowed wow what a company

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Reason of review:
Order processing issue
3 comments
Guest

How can a public business such as Hibbets get by with treating customers like this .Sounds like the better business needs to shut them DOWN

Guest
reply icon Replying to comment of Guest-1454664

The BBB has ZERO authority to shut down any business. They are a pay for a grade business.

It only costs $250 and ANYONE can have an “A” grade.

They can’t get your money back because they have no power to do so. They will always side with the business against the consumer.

Guest

R these real jordans

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Anonymous

Terrible Customer Service

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The assistant manager, Maddison Paugh, at Hibbitt Sports in Emporia KS was beyond disrespectful towards me and my family when we went into the store to get some athletic apparel. Due to a past conflict with a family member of mine she rudely refused to serve us, making another sales associate help us instead yet kept making remarks under her breath and giving my family dirty looks. There is no reason to treat anyone like that even if there were some rough patches in the past. That was ridiculous.
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Reason of review:
Poor customer service
Anonymous

Dissatisfied

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The shoes I ordered were not the shoes I received. When I called customer service I was told I’m sorry ma’am but we can’t exchange them for you. You will have to go online and print out a return label and return them and then wait up to a week for a refund then go back and order them and hopefully we still have them in stock or you can just keep the shoes that were sent. This is absolutely ridiculous I will never order again!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Must Be Stupid

I was going to Hibbet Sports to purchase a pair of softball cleats. I looked on the website to see if they were open. It said 12 pm, we arrived at the store around 12:10 and they were still closed. We waited for another half an hour and they still refused to open. I tried to call the store and they refused to answer. I will never shop at Hibbet again.
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Reason of review:
Poor customer service
Anonymous

Employee would not exchange shoes

Had to call customer service hot line in order to exchange a pair of un-worn wrong size shoes in the Beaumont Texas avenue A location.Employee name Deja continue to call me a liar as I told her that the shoes had never been worn and that we just need to exchange them for the right size. She said these shoes can not be excepted back into there inventory because they have been worn.

I had her call her boss who I think she called him Cliff however this man who was suppose to be the manager would not even talk to me or even ask for a picture of the shoes. He told the young lady to give me the customer service number and that it had nothing to do with him and if it did then he would call me. So I purchase the right size and left with a pair of shoes my foster child could not wear however after sending in pictures and talking to Customer service I was sent into the Port Arthur location to return the shoes. This could have easily been handled at the Hibbett store location I drove fifteen minutes to because I research where to find the size I needed but instead I had to drive another twenty minutes to return the shoes for a store credit and then return the ones I purchased with my own funds just to turn around and repurchase using the store credit.

. This was so extremely unessarry and should have not gone the route it did. Customer satisfaction is the goal of most companies but it’s the idiots that they employ that gives customers a bad taste. I guess they feel that everyone is deceitful or running a scam.

I just wanted the child to have a pair of shoes that the bilogical parent or grandparent had purchase.

The shoes were never worn and still in the condition that I received them. Totally un called for BS.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Horrible!

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I ordered three pairs of shoes from the website and they were sent in 2 separate packages. Took like two weeks to come and when they did they came on two separate days and one of the shoes were not the same color I ordered. This was a horrible experience to be a first time customer. I will never be shopping here again.
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Reason of review:
Not as described/ advertised
Anonymous

Lebron Solider X1 (GS)

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Hibbett Sports - Lebron Solider X1 (GS)
Just purchased my new Red Lebron Soldier X1's snd love them! They are very comfortable, and I get compliments from everyone at my school!
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Reason of review:
Good quality
Anonymous

BEWARE

Worst customer service ever! I ordered a pair of shoes for my son. Did not arrive and was told that it got addressed incorrectly. I could not wait for the post office to send it back to Hibbett and then resend to me so I cancelled order. They told me they could not refund me until they received back the shoes. Well. it's been almost a month and I have not received my refund yet. Everytime I call, I have to explain the whole situation all over again. I should not be penalized for their error and they are completely unapologetic. Never again!
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Loss:
$98
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Guest

I paid 250 for jordan 11 cool grey low so i could have them shipped faster when i could of just paid 200. But anyways they send me a email 4 days after and say my order has been canceled smh.

And i have been waiting for my 250 for about 2 weeks... Why i have to wait for my money when i did no wrong but choose to go to your *** site

Cozette Qlj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Horrible customer service/Policy

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I ordered my son a pair of Jordan’s on December 9th. I went to check the UPS tracking to see when my sons shoes would be delivered; by the way this was the only thing he really wanted for Christmas.

I called on December 18 into customer service to find out what was going on. I was told that if my sons shoes had not arrived by December 21, they would reship and overnight the shoes. Well, today is the 21, and still no shoes, so I called to have the shoes reship. And to my surprise I find out by this rude gentleman named Michael that “Nope, that’s not our policy, I don’t know why they told you that but we dont reship”.

Well, I asked to speak with an supervisor and he stated the same thing and he would have to refund my money and he stated to me “Oh, by the way there are no more for you to buy because we are sold out”! What a great way to be treated when you all have screwed up. Never again will I shop here again.

Terrible service. I guess my son will not have a Merry Christmas!

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Anonymous

Horrible

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I would not never order from Hibbett sports ever again so my first time ordering from there I order a Nike hoodie in asked for a xl so I order it it had came in the mail 2 days later in a LG and my email say I order it in a Xl bad service never again doe
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Reason of review:
Order processing issue
Anonymous

HORRIBLE ONLINE CUSTOMER SERVICE

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I ordered $167 worth of merchandise on cyber Monday. Each item was shipped and received on different dates.

Not that big of a deal. They put a hold on the money at my bank and as the items were shipped they charged me for the merchandise and within 3-4 business days they told me the hold would be released. They said it was my bank not them. I order everything online and never have I had a pre hold on an item and then charged as everything shipped separately from different stores.

Everything but 2 items were the wrong size. Thank goodness there’s a store nearby so I could return the items because who knows how horrifying that would be. I’ve called 5 different times over a 4 week period. Not once was there a surperviser available to speak with.

They told me within 48 hours I would get a call back. I still haven’t received a call back. Not only that but I’ve been charged $220 and I have yet to get a refund for the over charge.

The customer service rep keeps telling me that is my banks fault as well. I will NEVER EVER order online from Hibbett Sports again.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous

Product Security

Hibbett Sports - Product Security
I received my item in perfect condition. I just wanna thank God for the good people of the postal service. I say that because it arrived unsealed! No tape or nothing to keep someone from delivering an empty box. A little more care into safe shipping is all I ask. At least use some packaging tape. Thank You!!
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