I received a coupon through email that offered a 20% discount on my first purchase as a new subscriber. I got on the site and attempted to purchase a pair of shoes with the discount, I was told the coupon could not be applied to my order.
I checked the email AND product page thoroughly and found nothing about exclusions to the discount or exclusions from discounts on the product page. I checked out anyways, disappointed. I contacted Hibbitt to let them know I believed I should be given my discount, they told me the product was excluded from discounts even though it said nothing of it on the page OR coupon.
They offered a 10% coupon to use on a future purchase, soon after my order was cancelled because of insufficient stock. Absolutely a disaster of an encounter, I would highly discourage you from shopping.
Product or Service Mentioned: Hibbett Sports 20 Percent Off Coupon.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.