Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Value for money

I ordered $167 worth of merchandise on cyber Monday. Each item was shipped and received on different dates.

Not that big of a deal. They put a hold on the money at my bank and as the items were shipped they charged me for the merchandise and within 3-4 business days they told me the hold would be released. They said it was my bank not them. I order everything online and never have I had a pre hold on an item and then charged as everything shipped separately from different stores.

Everything but 2 items were the wrong size. Thank goodness there’s a store nearby so I could return the items because who knows how horrifying that would be. I’ve called 5 different times over a 4 week period. Not once was there a surperviser available to speak with.

They told me within 48 hours I would get a call back. I still haven’t received a call back. Not only that but I’ve been charged $220 and I have yet to get a refund for the over charge.

The customer service rep keeps telling me that is my banks fault as well. I will NEVER EVER order online from Hibbett Sports again.

Review about: Clothing.

Reason of review: Return, Exchange or Cancellation Policy.

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