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Ordered a hat as a gift on Wednesday, August 3rd. Product Said it would be shipped no later that Friday, August 5th.

Saturday comes around the hat still has not shipped. I call Customer service because I need the hat by today, August 12, they said they can not help the fact it hasn't shipped yet. Said they would get it shipped by Monday at earliest and would not refund my shipping even though I paid for expedited shipping. Hat wasn't shipped until Tuesday and wont get her till tomorrow.

This was suppose to be a gift for a party but it looks like it will not happen. Not happy with customer service at all.

Reason of review: Problem with delivery.

Monetary Loss: $38.

Preferred solution: Full refund.

Location: Mount Pleasant, Texas

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