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Hibbett Sports - Very Poor Customer Service

If I could give them 0 stars I would. Ordered a Christmas Present on 12/13 that as of 1/10 I haven't received. Have called multiple times since ordering and received absolutely no help to get my product. Extremely, extremely frustrating and received incorrect/bad/misleading information by customer service all 4 times I called. Also asked to speak to a manager which they would never let me do. Ended up cancelling and ordering off Amazon Prime, who can get my order for cheaper and by the date I need it. I also have to wait 3-5 days to get my credit, even though it was approved "immediately by a supervisor." Definitely would NEVER recommend.
#1445622
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Hibbett Sports - Never again

Ordered my sons a pair of shoes, but only one shoes was shipped. Yes I'm highly disappointed because this is the SECOND time this has happened! Poor quality control on Hibbett's behalf. And does minimum to resolve the issue!
2.4
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#1444153
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Hibbett Sports - Worst Customer service ever. Was told nothing but lies from the "Supervisors".

I ordered two pairs of shoes on 12/20/18 for my nephew Christmas present. It was free 3-4 day shipping. One pair came 12/24 as stated. Here it is 1/7/19 and I haven't received the other pair.Everytime i track the package the date changes. I was promised a refund on 1/2/19 haven't received nothing. All I get is different excuses between Hibbett and UPS. I've called at least 7 different days and get told a different story each time Hibbett has lost a loyal customer.
2.9
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Additional Fees
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
#1442641
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12/21/2018, went into Hibbett Sports to see if I could find something really nice for a friend, I found item 18 Coaches Hz Kentucky royal, ask if they had a 2x, and they didn't, so I ask if there was another Hibbett in town which is Louisville, KY, the Manager Phillip...
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#1438483
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Hibbett Sports - This a very shady store

This is part two of my initial review. So three days later I recieve a private call 12/29/2018. From someone who said they were a supervisor from Hibbetts returning my request for a Manager to call me. I asked him why was he calling me private, he says I'm not calling private. I say so my calling id says private sir, he still says I'm not. What can I help you with? I say again , you can tell me why are you calling private . He could not even answer that simple question. At this point you ca'nt help me with anything. Again this is the dishonesty I'm have been dealing with them. Just refund my money back to my card and you NEVER have to worry about orderig ANYTHING else from Hibbetts.
#1436908
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I placed an online order Dec 14th for some colorblock sweatpants as a Christmas gift for my son. Imagine our surprise to find the theft sensor still on. So I called customer service 12/26 and was informed to just take them to the Hibbett store at 8025 West Florissant...
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#1433794
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Hibbett Sports in Charlotte, North Carolina - Worst customer service ever

I won a raffle for the Retro 11 and i arrived 5mins late and the manager told me to get in the back of the line because my raffle is no longer available
#1418387
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Horrible service. Placed a very large order, physically called twice to confirm all is well with Confirmed order. Yes sir. Well next morning I received the order cancelled email, then starting to receive email here and there order shipped. Called customer service to...
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1.4
#1400344
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I ordered a pair of Nike shoes for my grandson on line through Hibbett.com. Paid $90 for them. They lasted less than 2 months with minimal wear-the entire sole is coming off. I contacted Hibbett and was given 2 options... 1.contact the manufacturer or buy another pair...
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1.1
I didn't like
  • Horrible customer service
#1381266
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Contact Hibbett Sports

Mailing Address:
Hibbett Sports
2700 Milan Court
Birmingham, Alabama 35211
United States
Phone:
(205) 942-4292
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Hibbett Sports Products and Services

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Hibbett Sports - Horrible experience after paying on line

I will not order from hibbett sports shops on line ever again. While placing my very first order it kept denying my coupon,, I went ahead and paid the $53 for the backpack I needed and was given a shipment date of sept 21. No tracking was ever available for my order. On the 21 st I was sent a Different date of September 25, Still no tracking info .
#1363546
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